Frequently Asked Questions

Orders & Shipping

• How long will my order take to arrive?

  Option 1 – Door to door delivery in 2-3 workings @ R100

  Option 2 – Free collection outside the swap shop every Monday morning @ 7am.

• Which Payment Methods are available?

  All payments are made through PayFast which is 3D secure. Visa, EFT, Apple Pay, Samsung Pay.

Returns & Refunds

• Will you exchange or refund a product?

  We will exchange or refund a product when:

  • There is valid proof or purchase.
  • It is within 1 week of the original purchase date.
  • It is in original packaging / condition and the product is unworn, unwashed and unused.

• Will you replace a defective product?

  We will replace a defective product provided that:

  • There is a valid proof of purchase.
  • It is within 1 week of the original purchase date.
  • Product is defective to manufacturer workmanship.

Laundry Care

• How do I care for the products?

  Please ensure all washing instructions are followed closely. Garments won’t be returnable if instructions aren’t followed.

Other

• How do I get a copy of my invoice?

  In the top right menu, click on my account, then click on orders. Next to each order will be a download invoice button.